Terasen Utilities (now FortisBC Energy Inc.)

TERASEN GAS Application for a Certificate of Public Convenience and Necessity for the Customer Care Enhancement Project Insourcing of Customer Care Services and Implementation of a New Customer Information System ~ Project No. 3698561/Order G-68-09

Completed: 2009

Hearing and Other Documents

Title Document Description
* Exhibit List Updated: January 29, 2009 @ 2:20 pm
* Distribution List Updated: September 21, 2009 @ 3:11 pm
* Email Fax List Updated: September 21, 2009 @ 3:11 pm
*_February 16, 2009 Decision G-23-10 G-23-10 Terasen Gas - Customer Care Enhancements Decision
* CPCN February 26, 2010 CERTIFICATE OF PUBLIC CONVENIENCE AND NECESSITY for the Customer Care Enhancement Project ~ February 26, 2010
*_Reasons for Decision G-23-10 Terasen Gas - Customer Care Enhancements Reasons for Decision

Arguments/Submissions

Title Document Description
TGI Final Argument TGI - Final Argument December 9, 2009
Accenture Final Submission Accenture - Final Submission December 22, 2009
COPE Final Submission COPE - Final Submission December 23, 2009
COPE Book of Authorities
BCOAPO Final Submission BCOAPO - Final Submission December 23, 2009
Hansen Final Submission Hansen Technologies - Final Submission December 23, 2009
CEC Final Submission CEC - Final Submission December 23, 2009
TGI Reply Submissions TGI - Reply Submissions January 8, 2010

Exhibits

A Exhibits - BCUC Documents

Date Title Document Description
June 09, 2009 A-1 Letter dated June 4, 2009 appointing the Commission Panel for the review of the Terasen Gas Inc. Certificate of Public Convenience and Necessity Application for the Customer Care Enhancement Project
June 09, 2009 A-2 Letter dated June 4, 2009 and Order G-68-09 establishing the Regulatory Timetable and Notice of Workshop and Procedural Conference
June 11, 2009 A-3 Letter dated June 10, 2009 (L-38-09) – Direction to discuss issues at the Workshop
June 26, 2009 A-4 Letter dated June 25, 2009 with Commission Order G-79-09 establishing a Second Procedural Conference and Regulatory Timetable
September 08, 2009 A-5 Letter dated September 3, 2009 Planned Evidentiary Update/Amended Application Workshop reminder
September 17, 2009 A-6 Letter dated September 14, 2009 Revised Regulatory Timetable
September 17, 2009 A-7 Letter dated September 17, 2009 and Commission Information Request No. 1
September 23, 2009 A-8 Letter No. L-83-09 dated September 23, 2009 approving Terasen Gas’ proposal that confidential material be made available to intervenor ratepayer groups regarding transition costs subject to parties executing the standard undertakings of confidentiality
October 02, 2009 A-9 Letter dated October 1, 2009 regarding Hansen Technologies – Peace Software Canada request to keep Information Request Responses Confidential (Exhibit C6-3)
October 16, 2009 A-10 Letter dated October 16, 2009 regarding Terasen’s review of Confidential Information Request Responses and any reference to Hansen Technologies – Peace Software Canada (Exhibit C6-3)
October 19, 2009 A-11 Letter dated October 19, 2009 Commission Information Request No. 1
October 23, 2009 A-12 Letter dated October 22, 2009 issuing Commission Information Request No. 1 to Hansen Technologies
October 29, 2009 A-13 Letter dated October 29, 2009 issuing Commission Panel Information Request No. 1 to Terasen Gas
November 18, 2009 A-14 Letter dated November 16, 2009 - Commission Order G-134-09 establishing the Regulatory Timetable for a Written Hearing
November 20, 2009 A-15 Letter dated November 19, 2009 and Commission Order G-134-09 issuing the Commission Panel’s Reasons for Decision on review process
November 23, 2009 A-16 Letter dated November 23, 2009 - and Commission Information Request No. 3
January 04, 2010 A-17 Letter dated December 18, 2009 - Revised Regulatory Timetable
January 19, 2010 A-18 Letter L-6-10 dated January 18, 2010 – Revised date of Oral Argument
January 26, 2010 A-19 Letter dated January 22, 2010 - Oral Argument Agenda
January 26, 2010 A-20 Letter dated January 26, 2009 - Oral Argument Agenda Amendment
January 27, 2010 A-21 Letter dated January 27, 2009 – Date, Time Location of Oral Argument

B Exhibits - Applicant Documents

Date Title Document Description
June 09, 2009 B-1 TERASEN GAS INC. - Application dated June 2, 2009 for a Certificate of Public Convenience and Necessity for the Customer Care Enhancement Project – Insourcing of Customer Care Services and Implementation of a New Customer Information System
June 16, 2009 B-1-1 Letter dated June 15, 2009 TGI addendum to filing L38-09
June 16, 2009 B-2 Dated June 16, 2009 TGI Customer Care CPCN Workshop Presentation
June 24, 2009 B-3 Letter dated June 24, 2009 CONFIDENTIAL Filing
August 28, 2009 B-4 Letter dated August 28, 2009 TGI Amended application
August 31, 2009 B-4-1 Letter dated August 28, 2009 CONFIDENTIAL Amended application Appendix V
August 31, 2009 B-4-2 Letter dated August 28, 2009 CONFIDENTIAL Amended application Appendix U- X
September 08, 2009 B-4-3 Letter dated September 4, 2009 Amended application Appendix W and Y
October 02, 2009 B-4-4 Letter dated October 2, 2009 Revision to the Amended Application
October 05, 2009 B-4-5 Letter dated October 2, 2009 CONFIDENTIAL Revision to the Amended Application
September 11, 2009 B-5 Letter dated September 9, 2009 CPCN Application Workshop
September 28, 2009 B-6 Letter dated September 28, 2009 TGI Response to Hansen Request for Confidential Information
October 02, 2009 B-7 Letter dated October 2, 2009 Response to the CustomerWorks Information Request No. 1
October 02, 2009 B-8 Letter dated October 2, 2009 Response to CEC Information Request No. 1
October 02, 2009 B-9 Letter dated October 2, 2009 Response to BCOAPO Information Request No. 1
October 02, 2009 B-9-1 CONFIDENTIAL Letter dated October 2, 2009 Confidential Response to BCOAPO Information Request No. 1
October 02, 2009 B-10 Letter dated October 2, 2009 Response to BCUC IR No. 1
October 05, 2009 B-10-1 CONFIDENTIAL Letter dated October 2, 2009 Confidential Response to BCUC IR No. 1
October 05, 2009 B-11 Letter dated October 5, 2009 Responses to IR No. 1 Related to Hansen's Confidentiality Request
October 23, 2009 B-12 Letter dated October 23, 2009 issuing Information Request No. 1 to Hansen Technologies
November 10, 2009 B-13 Letter dated November 10, 2009 issuing response to BCOAPO Information Request No. 2
November 10, 2009 B-14 Letter dated November 10, 2009 issuing response to CEC Information Request No. 2
November 10, 2009 B-15 Letter dated November 10, 2009 issuing response to the Commission Panel Information Request No. 1
November 10, 2009 B-16 CONFIDENTIAL - Letter dated November 10, 2009 issuing response to the Commission Information Request No. 2
November 10, 2009 B-17 CONFIDENTIAL - Letter dated November 10, 2009 issuing response to the CEC Information Request No. 2.12.1
November 10, 2009 B-18 Letter dated November 10, 2009 issuing response to Hansen Technologies (Exhibit C6-4)
November 12, 2009 B-19 Letter dated November 10, 2009 issuing response to Commission Information Request No. 2
November 17, 2009 B-19-1 Letter dated November 18, 2009 – Erratum to B-19 Response to BCUC IR 2.13.2
November 16, 2009 B-20 Letter dated November 13, 2009 issuing comment on process
November 30, 2009 B-21 Letter dated November 27, 2009 – TGI response to BCUC IR No. 3
November 30, 2009 B-21-1 CONFIDENTIAL - Letter dated November 27, 2009 - TGI Confidential Response to BCUC IR No. 3
November 30, 2009 B-21-2 CONFIDENTIAL - Letter dated December 18, 2009 - TGI Confidential Response to BCUC IR No. 3.11.3
November 30, 2009 B-22 Letter dated November 27, 2009 – TGI response to BCOAPO IR No. 3
December 14, 2009 B-23 Letter dated December 14, 2009 – TGI request to change oral argument date on regulatory timetable
January 28, 2010 B-24 Letter dated January 28, 2010 Via Email – TGI Response to Exhibit A-19 Oral Argument Agenda

C Exhibits - Intervener Documents



Date Title Document Description
June 11, 2009 C1-1 COMMERCIAL ENERGY CONSUMERS ASSOCIATION OF BC (CEC) VIA EMAIL - Letter dated June 11, 2009 filing by Christopher Weafer to register as Intervenor
September 21, 2009 C1-2 Letter received September 21, 2009 CEC Information Request No. 1
October 20, 2009 C1-3 Letter received October 20, 2009 CEC Information Request No. 2
November 13, 2009 C1-4 Letter dated November 13, 2009 filing support for Negotiated Settlement Process
January 28, 2010 C1-5 Letter dated January 28, 2010 Via Email – CEC’s response to A-19 Oral Argument Agenda
January 29, 2010 C1-5-1 Letter dated January 29, 2010 Via Email – Mr. Weafer commenting on further submissions on behalf of the CEC on issue 5 identified in Exhibit A-19
June 12, 2009 C2-1 BRITISH COLUMBIA OLD AGE PENSIONERS’ ORGANIZATION (BCOAPO) VIA EMAIL Letter Dated June 12, 2009 filing by Leigha Worth to register as Intervenor
September 21, 2009 C2-2 Letter received September 21, 2009 BCOAPO et al. Information Request No. 1
October 20, 2009 C2-3 Letter received October 20, 2009 BCOAPO et al. Information Request No. 2
October 28, 2009 C2-4 Letter received October 27, 2009 request Mr. Jim Quail as co-counsel
November 13, 2009 C2-5 Letter dated November 13, 2009 filing submission on process
November 24, 2009 C2-6 Dated November 23, 2009 - BCOAPO et al. Information Request No. 3
January 29, 2010 C2-7 Letter dated January 28, 2010 Via Email - BCOAPO response to A-19 Oral Argument Agenda
June 15, 2009 C3-1 CUSTOMER WORKS LIMITED PARTNERSHIP (CW) VIA EMAIL Letter Dated June 15, 2009 filing by Travis Braithwaite to register as Intervenor
September 16, 2009 C3-2 Letter Dated September 14, 2009 Update of contact information from CW council
September 21, 2009 C3-3 Letter Dated September 21, 2009 Via Email - CustomerWorks Information Request No. 1
December 22, 2009 C3-4 Letter dated December 21, 2009 – CustomerWorks Withdrawal of Application Objection
June 15, 2009 C4-1 ACCENTURE BUSINESS SERVICES FOR UTILITIES (ABSU) - ONLINE REGISTRATION Dated June 15, 2009 filing by Janet Clark to register as Intervenor
September 09, 2009 C4-2 Letter Dated September 8, 2009 Update of contact information for ABSU
June 16, 2009 C5-1 MINISTRY OF ENERGY, MINES AND PETROLEUM RESOURCES (MEMPR) – VIA EMAIL Letter Dated June 15, 2009 filing by Cory Waters to register as Intervenor
June 19, 2009 C6-1 HANSEN TECHNOLOGIES – PEACE SOFTWARE CANADA (HTPSC) - ONLINE REGISTRATION Dated June 19, 2009 filing by Julia Chand to register as Intervenor
July 02, 2009 C6-2 Letter Dated July 01, 2009 Hansen submission regarding CIS system
September 25, 2009 C6-3 Letter Dated September 25, 2009 Hansen requests that any responses that Terasen files in confidence also be copied to Hansen on a confidential basis
October 13, 2009 C6-4 Letter Dated October 13, 2009 Submission of Additional Evidence
November 06, 2009 C6-5 Letter dated November 6, 2009 filing responses to Commission Information Request No. 1 (Exhibit A-12)
November 06, 2009 C6-6 Letter dated November 6, 2009 filing responses to Terasen Gas Inc. Information Request No. 1 (Exhibit B-12)
November 13, 2009 C6-7 Letter dated November 13, 2009 filing response to Mr. Ghikas’s November 10, 2009 letter
November 13, 2009 C6-8 CONFIDENTIAL Letter dated November 13, 2009 filing extract from December 2008 submission
June 23, 2009 C7-1 CANADIAN OFFICE & PROFESSIONAL EMPLOYEES UNION LOCAL 378 (COPE) Letter Dated June 23, 2009 filing by Lori Winstanley to register as Intervenor
September 11, 2009 C7-2 Letter Dated September 11, 2009 Via Email – Update to contacts for distribution list
September 21, 2009 C7-3 Letter Dated September 21, 2009 Request to put name back on the Distribution list as an Intervenor
November 13, 2009 C7-4 Letter dated November 13, 2009 filing response on written process
December 17, 2009 C7-5 Letter dated December 17, 2009 - COPE Letter of Support
January 28, 2010 C7-6 Letter dated January 28, 2010 – COPE’s response to A-19 Oral Argument Agenda
July 06, 2009 C8-1 TECK COAL LTD (TC) – VIA EMAIL Letter Dated July 06, 2009 filing by J. David Newlands to register as Intervenor

D Exhibits — Interested Party Documents

Date Title Document Description
June 16, 2009 D-1 FUJITSU BUSINESS SOLUTIONS (FBS) VIA EMAIL Letter Dated June 15, 2009 filing by Ash Abhyankar to register as an Interested Party
July 21, 2009 D-2 ACCESS GAS SERVICES INC. – ONLINE REGISTRATION dated July 20, 2009 filing request by Tom Dixon for Interested party status

E Exhibits - Letters of Comment

Date Title Document Description
June 16, 2009 E-1 GORDON SUTHERLAND VIA EMAIL Letter Dated June 15, 2009 comments on Terasen Customer Service
June 17, 2009 E-2 CONNOR WHELAN VIA EMAIL Letter received June 17, 2009 comments on self directed online services
June 22, 2009 E-3 ALLAN WHITE VIA EMAIL Letter received June 22, 2009 comments on Terasen Service
July 13, 2009 E-4 V.F. BURSTALL VIA EMAIL Dated July 7, 2009 comments on proposed rates and customer service changes
December 18, 2009 E-5 MAYOR OF PRINCE GEORGE Letter dated December 16, 2009 – Supporting application
December 18, 2009 E-6 CITY OF SURREY MAYOR Letter dated December 18, 2009 – Supporting application
December 21, 2009 E-7 INITIATIVES PRINCE GEORGE Letter dated December 18, 2009 –Supporting application
December 24, 2009 E-8 BC CHAMBER OF COMMERCE Letter dated December 18, 2009 – Supporting application
December 24, 2009 E-9 SURREY BOARD OF TRADE Letter dated December 18, 2009 – Supporting application
December 24, 2009 E-10 FOCIS CONSULTING INC. Letter dated December 20, 2009 – Supporting application
January 05, 2010 E-11 PRINCE GEORGE CHAMBER OF COMMERCE Letter dated December 18, 2009 - Supporting application
February 01, 2010 E-12 ECONOMIC DEVELOPMENT ASSOCIATION OF BRITISH COLUMBIA AND LINX BC Letter dated January 4, 2010 - Supporting application

Transcripts

Date Title Document Description
June 25, 2009 Procedural Conference - Transcript Volume 1 Transcript Volume 1 - Procedural Conference June 23, 2009
September 11, 2009 Procedural Conference - Transcript Volume 2 Transcript Volume 2 - Procedural Conference September 11, 2009
February 02, 2010 Oral Argument - Transcript Volume 3 Transcript Volume 3 - Oral Argument February 1, 2010

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