BC Utilities Commision Home
Frequently Asked Questions

Documents of Note

Utilities Commission Act

Frequently Asked Questions

Frequently Asked Questions.
If you have a problem or question not answered on the following pages, please contact us.

Page 1 of 4

1 . What process should I follow to make a complaint against a utility?

The commission has a complaint review process. You should have made every effort to first resolve the complaint with the utility before contacting the Commission. To file a complaint with the Commission, please refer to the Complaint Handling procedures Complaint.aspx .

2 . Who should I contact regarding a gas leak?

You should contact your local utility's emergency line. Phone numbers are listed in the White pages of your telephone directory. If you need assistance locating a utility’s emergency line, please contact your Telus operator.

3 . Who should I contact regarding a power outage?

Contact your local utility. Utility phone numbers are listed in the White pages of your telephone directory. If you need assistance locating a utility's emergency line, please contact your Telus operator.

4 . How do I Participate in a Proceeding?

For more information on how to participate in a Commission proceeding, please see How to Become Involved RegisterIndex.aspx

< Prev   Next >
Copyright © BCUC, 2004 - 2016.    Registered Users Log In   Career Opportunities Privacy  BCUC on Twitter

                                      This Web site is best viewed using Internet Explorer.