Frequently Asked Questions.
If you have a problem or question not answered on the following pages, please contact us.
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What process should I follow to make a complaint against a utility?
The commission has a complaint review process.
You should have made every effort to first resolve the complaint with the utility before contacting the Commission.
To file a complaint with the Commission, please refer to the Complaint Handling procedures Complaint.aspx .
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Who should I contact regarding a gas leak?
You should contact your local utility's emergency line. Phone numbers are listed in the White pages of your telephone directory. If you need assistance locating a utility’s emergency line, please contact your Telus operator.
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Who should I contact regarding a power outage?
Contact your local utility. Utility phone numbers are listed in the White pages of your telephone directory. If you need assistance locating a utility's emergency line, please contact your Telus operator.
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How do I register as an Intervenor or Interested Party?
To register as an active or non-active Intervenor, write to the Commission Secretary and provide the following information: RegisterIndex.aspx
Your name
Name of Organization (if applicable)
Mailing Address
Delivery Address
Telephone Number
Facsimile Number
Email Address (if applicable)
Name of Organization you are representing
Include a description of the scope and nature of your interest in the application.
An active Intervernor is a participant who intends to fully participate in the review process. Active Intervenors will receive copies of the Application, all correspondence and filed documentation.
A non-active Intervenor is a participant who does not intend to fully participate in the review process, but wishes to receive all filed documentation with the option of making a submission in regard to any issues that may arise.
To register as an Interested Party write to the Commission Secretary and provide the following information: RegisterIndex.aspx
Your name
Name of Organization (if applicable)
Mailing Address
Telephone Number
Email Address (if applicable)
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