Manager - Information Technology Operations

The British Columbia Utilities Commission (BCUC) is an independent regulatory agency of the Provincial Government that operates under and administers the Utilities Commission Act. The Commission's primary responsibility is the regulation of British Columbia's natural gas and electricity utilities. We also regulate intra-provincial pipelines and universal compulsory automobile insurance. Within BCUC, the Corporate Services division is responsible for strategic human resource management and Commission finances.

Reporting to the Director, Corporate Services and ultimately the Chief Operating Officer, the Manager, Information Technology Operations role is to manage the information technology applications, programs and initiatives for the British Columbia Utilities Commission to enable the BCUC to effectively carry out its mandate.


  • Provide effective leadership on matters included in the scope of information technology assessments, requirements, system operations, and IT-related change management programs;
  • Manage the operations of applications and IT-related tools in support of the Commission’s business needs and processes; including performance monitoring, change and configuration management, incident and problem management, system improvements, system availability and reliability;
  • Support the Commission’s business transformation through the development of IT systems policies, processes and documentation required by the overall initiative;
  • Act as the principal liaison to the Commission’s IT service provide: Shared Services BC
  • Manage technology vendor relationships in a manner that ensures cost-effective and timely procurement of hardware, software, and services;
  • Responsible for oversight of IT staff;
  • Ensure that technology-related policies and procedures, including data security policies, standards, and procedures are in place and adhered to;
  • Oversee recruitment, retention, and general management forĀ  Information Technology-related matters, including coaching and mentoring staff members directly;
  • Provide project management expertise and leadership for teams working on assigned IT applications and internal projects as required;
  • Maintain currency on public sector (Office of the CIO) and private sector IT developments with a particular focus on security and privacy developments including FOIPPA-related issues and approaches to delivering solutions (e.g., cloud-based solutions);
  • Identify key strategic IT issues potentially impacting the Commission and its capacity/capability to continue to fulfill its mandate;
  • Plan, control and evaluate data security, operations and processing systems, including hardware platform, procurement and redundancy;
  • Design, develop, implement and coordinate systems, policies and procedures;
  • Prepare annual IT budget in cooperation with the Director, Corporate Services;
  • From time to time may be called upon to provide subject matter expertise and advice on IT related issues before the Commission.

Skills & Qualifications:

  • Bachelors and/or Diploma in MIS/Technology/Computer Science;
  • ITIL Certification (or another IT management certificate) as IT Manager is an asset;
  • Project Management certification an asset;
  • 5+ years of Information Technology experience, with a minimum of 3 years recent experience in IT operations;
  • Excellent leadership skills and change management abilities;
  • Prior experience managing professional teams within a project capacity with a reputation for empowering teams;
  • Problem solving and issue management skills in a strategic and cross enterprise context;
  • Ability to manage multiple projects, set priorities and produce results in an environment with limited human and financial resources;
  • Excellent written and oral communication, presentation/ facilitation and inter-personal skills;
  • Analytical, judgment, persuasion and consensus building abilities where there are competing interests;
  • Ability and comfort to develop and maintain appropriate relationships with colleagues and stakeholders with an engaging and hands-on approach;
  • Experience operating in a senior capacity in a regulatory and/or business environment including project management;
  • Experience in a utility, insurance, financial services or related business environment;
  • Experience dealing with Shared Services BC would be an asset, but is not a requirement.

Based out of downtown Vancouver, BCUC offers a healthy work-life balance, an environment of continual learning, interesting and meaningful work, as well as an engaging team environment.