Customer Complaint

The Commission receives complaints from public utility and ICBC customers and works to resolve complaints that are within the Commission's jurisdiction under the Utilities Commission Act. Commission staff investigate customer complaints to ensure these companies are appropriately applying their approved tariffs and directives. The Commission also receives complaints from customers regarding the marketing activities or early exit fees charged by licensed gas marketers. If your concern is regarding a contract with a gas marketer, do not file a complaint; instead, file a dispute with FortisBC by calling 1-888-224-2710 or online at the following link:

Commission staff can help investigate your concerns through our complaints process. However, before Commission staff will review a complaint, the customer must show they made a serious attempt to resolve the matter with the company. When resolution has not been possible, Commission staff will assist customers in addressing unresolved complaints.

For more comprehensive and detailed information on the BCUC’s customer complaints process, please review our Complaints Guide.

In order to file a complaint, please send us the following information:

* Required field

You may print a copy of this page before submitting.

You can also submit your complaint by mail, email or fax to the following:

Customer Service Specialist
British Columbia Utilities Commission
900 Howe Street
Suite 410
Vancouver, BC V6Z 2N3

Fax: (604) 660-1102


The BC Utilities Commission is authorized to collect and publish a person or organization's personal information when they participate in a matter before the Commission under sections 26(c) and 33.1(r)(ii) and (iii) of the Freedom of Information and Protection of Privacy Act (FIPPA). Subject to FIPPA, all documents filed in respect to an application will be placed on the public record.