- BCUC

File a Complaint

We ensure regulated entities are appropriately applying the BCUC’s directives and tariffs. These complaints can range from the service provided by an energy utility to ICBC’s basic automobile insurance rates. Please note, the BCUC’s jurisdiction regarding ICBC complaints is limited to ICBC’s customer base as a whole or to classes of its customers. The BCUC does not have jurisdiction over individual ICBC customer matters, such as individual or optional insurance plans, in accordance with the Insurance Corporation Act.

For more comprehensive and detailed information on the BCUC’s customer complaints process, please review our Complaints Guide. To file a complaint, please fill out the following information. Please note, required fields are indicated with an asterisk (*).

First name *

Last name *

Service address

Email address *

Phone number *

Type of service * Electricity Natural gas Heating Basic insurance Other

Company name *

Utility account number

Please provide a detailed description of your complaint – include any dates, events, or correspondence relevant to your complaint *

Please provide a description of the contacts you made with the company and reasons, from your perspective, why your complaint remains unresolved *

Additional Documents

Please attach any supporting documents to this form when you submit it to the BCUC.

Number of additional pages

Do you consent for the BCUC to share your information via email, including correspondence, with the company you are filing a complaint against with a copy to yourself (privacy consent)? * Yes No

IMPORTANT:

If you have concerns with or are unwilling to allow the BCUC to share your complaint information with the service provider, please contact us. If you wish to submit an anonymous complaint, please say so in the description of your complaint.

Submit Form

To submit your complaint to the BCUC, please include this form and all supporting documents and email or mail them to the BCUC using the contact information at the top of this page.