- BCUC

File a Complaint About a Gas Marketer

The BCUC reviews complaints about conduct or activities of natural gas marketing companies. We work to resolve complaints that are within our jurisdiction, under the Utilities Commission Act. Customers who wish to dispute the validity of a contract with a gas marketer, can file a dispute through FortisBC’s website or by calling FortisBC at 1-888-224-2710. For more information on the dispute process, please refer to their Dispute Guidelines.

For more comprehensive and detailed information on the BCUC’s customer complaints process, please review our Complaints Guide. To file a complaint, please fill out the following information. Please note, required fields are indicated with an asterisk (*).

First name *

Last name *

Service address

Email address *

Phone number *

Please identify the gas marketer you are filing about *

Access Gas Services Bluestream Energy Direct Energy

Easy Energy Just Energy Summit Enrgy BC LP

Salesperson name (if applicable)

Account number (if applicable)

Key elements of the complaint *

Date(s) of contact or correspondence *

Additional Documents

Please attach any supporting documents to this form when you submit it to the BCUC.

Number of additional pages

Do you consent for the BCUC to share your information via email, including correspondence, with the company you are filing a complaint against with a copy to yourself (privacy consent)? * Yes No

IMPORTANT:

If you have concerns with or are unwilling to allow the BCUC to share your complaint information with the service provider, please contact us. If you wish to submit an anonymous complaint, please say so in the description of your complaint.

Submit Form

To submit your complaint to the BCUC, please include this form and all supporting documents and email or mail them to the BCUC using the contact information at the top of this page.