Easy Energy

Potential Non-Compliance with Code of Conduct for Gas Marketers

Completed: 2023

On August 8, 2022, the British Columbia Utilities Commission (BCUC) received a dispute regarding a gas marketing contract between a customer and Easy Energy Inc. The BCUC has established a hearing to determine whether Easy Energy is in breach of the Code of Conduct for Gas Marketers.

Hearing and Other Documents

Title Document Description
EXHIBIT LIST Updated: July 20, 2023 @ 2:56 pm
Order A-3-23 with Reasons for Decision Final Order with Reasons for Decision September 12, 2023

Arguments/Submissions

Title Document Description
Easy Energy Final Argument Final Argument June 29, 2023

Exhibits

A Exhibits - BCUC Documents

Date Title Document Description
April 12, 2023 A-1 Letter dated April 12, 2023 – Appointment of Panel for the review of Easy Energy Inc. Potential Non-Compliance with Code of Conduct for Gas Marketers
April 12, 2023 A-2 Letter dated April 12, 2023 – BCUC Order G-79-23 establishing the regulatory timetable
April 28, 2023 A-3 Letter dated April 28, 2023 – BCUC issuing Information Request No. 1 to Easy Energy
June 12, 2023 A-4 Letter dated June 12, 2023 – BCUC Order G-138-23 establishing a further regulatory timetable
June 15, 2023 A-5 Letter dated June 15, 2023 – BCUC amending the panel for the review of Easy Energy Inc. Potential Non-Compliance with Code of Conduct for Gas Marketers
April 12, 2023 A2-1 Letter dated April 12, 2023 – BCUC Staff submitting BCUC Staff Investigation Report dated April 12, 2023
April 28, 2023 A2-1-1 Letter dated April 28, 2023 – BCUC Staff submitting revised BCUC Staff Investigation Report dated April 28, 2023
April 12, 2023 A2-2 CONFIDENTIAL - Letter dated April 12, 2023 – BCUC Staff submitting Easy Energy audio recording dated August 8, 2022

B Exhibits - Applicant Documents

Date Title Document Description
April 25, 2023 B-1 Letter dated April 25, 2023 - Easy Energy Inc. (Easy) providing Notice in compliance with Order G-79-23
May 18, 2023 B-2 Letter dated May 18, 2023 – Easy Energy response to BCUC Information Request No. 1
May 18, 2023 B-2-2 REDACTED - Letter dated May 18, 2023 – Easy Energy providing redacted Investigation Report
May 18, 2023 B-2-2-1 CONFIDENTIAL - Letter dated May 18, 2023 – Easy Energy providing redacted Investigation Report
May 18, 2023 B-2-3 CONFIDENTIAL - Letter dated May 18, 2023 – Easy Energy providing confidential Sales Training Manual
May 18, 2023 B-2-4 CONFIDENTIAL - Letter dated May 18, 2023 – Easy Energy providing confidential complaint review response
May 18, 2023 B-2-5 CONFIDENTIAL - Letter dated May 18, 2023 – Easy Energy providing confidential response to BCUC prior to complaint review
May 18, 2023 B-2-6 CONFIDENTIAL - Letter dated May 18, 2023 – Easy Energy providing confidential agent identification form
May 18, 2023 B-2-7 CONFIDENTIAL - Letter dated May 18, 2023 – Easy Energy providing confidential regulatory complaints
May 18, 2023 B-2-8 CONFIDENTIAL - Letter dated May 18, 2023 – Easy Energy providing confidential TPV Script

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