BCUC Kelowna OWS Utility Inc. Complaint filed by Strata EPS 7397

BC Utilities Commission

Kelowna OWS Utility Inc. Complaint filed by Strata EPS 7397

Completed: 2025

The BCUC has launched a proceeding to review the complaint made by the Strata Council representing the One Water Street (OWS) development against Kelowna OWS Utility Inc. Kelowna OWS Utility Inc. provides thermal energy services to the OWS development. The Strata Council submits that the thermal energy services provided by Kelowna OWS Utility Inc. are unreliable and unsafe.

Hearing and Other Documents

Title	Document Description
EXHIBIT LIST	Updated: March 14, 2025 @ 8:26 am
G-150-25	Final Order June 18, 2025

Exhibits

A Exhibits - BCUC Documents

Date	Title	Document Description
May 05, 2023	A-1	Letter dated May 5, 2023 – Appointment of Panel for the review of Kelowna OWS Utility Inc. Complaint filed by Strata EPS 7397
May 30, 2023	A-2	Letter dated May 30, 2023 – BCUC Request for Supplementary Information to Kelowna OWS
July 07, 2023	A-3	Letter dated July 7, 2023 – BCUC Order G-176-23 establishing the regulatory timetable
July 07, 2023	A-4	Letter dated July 7, 2023 – BCUC issuing Information Request No. 1 to Kelowna OWS
July 07, 2023	A-5	Letter dated July 7, 2023 – BCUC issuing Information Request No. 1 to Strata EPS 7397
August 18, 2023	A-6	Letter dated August 18, 2023 – BCUC Order G-222-23 establishing a further regulatory timetable
August 18, 2023	A-7	Letter dated August 18, 2023 – BCUC Information Request No. 2 to Kelowna OWS
August 18, 2023	A-8	Letter dated August 18, 2023 – BCUC Information Request No. 2 to Strata EPS 7397
November 07, 2023	A-9	Letter dated November 7, 2023 – BCUC Order G-302-23 and amended regulatory timetable with Reasons for Decision
November 29, 2023	A-10	Letter dated November 29, 2023 – BCUC response to Kelowna OWS submission regarding Third-Party Engineer retainer and terms of engagement
December 12, 2023	A-11	Letter dated December 12, 2023 – BCUC response to Kelowna OWS submission regarding Third-Party Engineer
March 28, 2024	A-12	Letter dated March 28, 2024 – BCUC Response to Kelowna OWS Third-Party Engineer Report submission
April 18, 2024	A-13	Letter dated April 18, 2024 – BCUC Order G-118-24 and amended regulatory timetable
April 18, 2024	A-14	Letter dated April 18, 2024 – BCUC Response to Kelowna OWS Third-Party Engineer Report dated April 8, 2024
April 18, 2024	A-15	Letter dated April 18, 2024 – BCUC Request to Strata regarding Information on the Performance of Kelowna OWS’ TES
April 18, 2024	A-16	Letter dated April 18, 2024 – BCUC Request to Kelowna OWS regarding Information on the Performance of Kelowna OWS’ TES
May 14, 2024	A-17	Letter dated May 14, 2024 – BCUC Response to Kelowna OWS extension request to file Third-Party Engineer Report for Focus Area 3
July 11, 2024	A-18	Letter dated July 11, 2024 – BCUC deadline for filing Third-Party Engineer Report for Focus Area 4
August 09, 2024	A-19	Letter dated August 9, 2024 – BCUC Order G-212-24 in response to Kelowna OWS extension request to file Third-Party Engineer Report for Focus Area 4
October 08, 2024	A-20	Letter dated October 8, 2024 – BCUC Staff Requesting update to Engineering Report Focus Area 4
February 21, 2025	A-21	BCUC Order G-38-25 establishing a further regulatory timetable
May 05, 2023	A2-1	Letter dated May 5, 2023 – BCUC Staff providing complaint submission
May 05, 2023	A2-1-1	CONFIDENTIAL – Letter dated May 5, 2023 – BCUC Staff providing complaint submission
June 12, 2023	A2-2	Letter dated June 12, 2023 – BCUC Staff submission of Kelowna OWS Responses to Staff Questions
June 12, 2023	A2-2-1	CONFIDENTIAL - Letter dated June 12, 2023 – BCUC Staff submission of Kelowna OWS Confidential Responses to Staff Questions
July 07, 2023	A2-3	Letter dated July 7, 2023 – BCUC Staff submission of Daikin Site Survey

B Exhibits - Applicant Documents

Date	Title	Document Description
July 28, 2023	B-1	Letter dated July 28, 2023 - Kelowna OWS submitting response to BCUC Information Request No. 1
September 06, 2023	B-2	Letter dated September 6, 2023 - Kelowna OWS submitting response to BCUC Information Request No. 2
November 21, 2023	B-3	Letter dated November 21, 2023 – Kelowna OWS submission regarding Third-Party Engineer retainer and terms of engagement
December 08, 2023	B-4	Letter dated December 8, 2023 – Kelowna OWS submission regarding Third-Party Engineer retainer and terms of engagement
March 12, 2024	B-5	Letter dated March 12, 2024 – Kelowna OWS submitting Third-Party Engineer Report
April 08, 2024	B-6	Letter dated April 8, 2024 – Kelowna OWS submission regarding Third-Party Engineer Report
April 25, 2024	B-7	Letter dated April 25, 2024 – Kelowna OWS submitting response to BCUC regarding amended timetable and need for extensions
April 25, 2024	B-8	Letter dated April 25, 2024 – Kelowna OWS submitting executed contract with Falcon Engineering Ltd.
April 29, 2024	B-9	Letter dated April 29, 2024 – Kelowna OWS submitting Third-Party Engineer Report
April 25, 2024	B-10	Letter dated April 25, 2024 – Kelowna OWS submitting Information on the Performance of Kelowna OWS Thermal Energy System
May 09, 2024	B-11	Letter dated May 9, 2024 - Kelowna OWS submitting extension request to file Third-Party Engineer Report for Focus Area 3
June 25, 2024	B-12	Letter dated June 25, 2024 – Kelowna OWS submitting Third-Party Engineer Report for Focus Area 3
July 18, 2024	B-13	Letter dated July 18, 2024 - Kelowna OWS submitting extension request to file Third-Party Engineer Report for Focus Area 4
August 29, 2024	B-14	Letter dated August 29, 2024 - Kelowna OWS submitting Third-Party Engineer Report for Focus Area 4
December 12, 2024	B-15	Letter dated December 12, 2024 – Kelowna OWS submitting Third Party Engineer Report for Focus Area 4
March 13, 2025	B-16	Letter dated March 13, 2025 – Kelowna OWS submitting a further update to Third-Party Engineer Report for Focus Area 4

C Exhibits - Intervener Documents