Consumers

Find information and tips on conserving energy, understanding and saving on your utility bills, consumer complaint processes, and links to more information from BC’s major utilities.

Consumer Information

Learn about the organizations we regulate, and find helpful information about how to save on your bills.

Natural Gas Customer Choice Program

Find out more about how you can choose to purchase natural gas from an independent gas marketer or FortisBC, or get information on how to file a complaint.

Utility and ICBC Complaint Process

Get information about the types of complaints we handle, and how to work towards resolving an issue.