The British Columbia Utilities Commission is a regulatory agency of the Provincial Government, operating under and administering the Utilities Commission Act. We are responsible for ensuring that customers receive safe, reliable services at fair rates from the organizations we regulate.

• Learn more at Our Role

The Natural Gas Customer Choice Program offers consumers the freedom to choose whether they would like to purchase their natural gas from an independent gas marketer or FortisBC. For more information, please visit our page on the Natural Gas Customer Choice Program.

• Learn more at Natural Gas Customer Choice Program

First, you should make every effort to resolve any complaints with your utility before contacting the BCUC. If the utility is unable to resolve your complaint to your satisfaction, you can file a complaint with us by visiting our Complaint Process page.

• Learn more at Complaint Process

Commission Secretary
British Columbia Utilities Commission
Suite 410, 900 Howe Street
Vancouver, BC Canada V6Z 2N3

Email: complaints@bcuc.com

For more information on how to participate in a Commission proceeding, please see:

• Get Involved

Our website contains up-to-date information about applications and other processes currently underway.

• Visit Proceedings, Orders and Decisions

Yes. For more information on how to participate in a Commission proceeding, please see:

• Get Involved

You should visit the website for the utility in question. Alternatively, our Annual Reports contain basic information regarding the utilities we regulate.

• Find out more at Consumer Information

Yes. Customers disconnected for non-payment of bills should contact their utility directly to inquire about reconnection options.

Yes, under some circumstances, security deposits may be a requirement for service. Utilities may hold onto security deposits indefinitely, or until such time as a customer either terminates service or applies for a refund. Interest is paid on the security deposit at the prime rate with which the utility conducts its business.

You should contact your local utility's emergency line immediately. Phone numbers are listed in the White pages of your telephone directory.

Please contact your local power utility. Utility phone numbers are listed in the White pages of your telephone directory, or on your utility bill.

The BCUC does not regulate the telecommunications industry. You should contact your local phone or cablevision company and try to resolve the problem, or contact the Canadian Radio-television & Communications Commission (CRTC) to file a complaint.

There is no regulatory body in BC that controls gasoline prices. To find out more about gasoline prices, please visit the Government of Canada's web site FAQs at http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/h_00118.html.

The BCUC does not regulate water utilities. For information on water utilities, please contact the Office of the Comptroller of Water Rights. Contact information for the office is available online at http://www.env.gov.bc.ca/wsd/contacts/water_utilities.html.