Find answers to your frequently asked questions about who we are, what we do, and how you can get involved in our processes.
What is the BCUC, and who does it regulate?
What is the Natural Gas Customer Choice Program?
Making a Complaint/Participating in a Proceeding
What process should I follow to make a complaint against a utility?
Where should I send a letter regarding general concerns with a utility?
How do I participate in a proceeding?
How do I obtain information regarding an application or public proceeding?
Do I have to re-register as an Intervener or Interested Party for every utility application?
Where can I locate general information on a utility?
Can a utility legally cut off my gas/electricity service?
Are security deposits legal? How long does the utility hold my security deposit?
Emergencies and Outages
Who should I contact regarding a gas leak?
Who should I contact regarding a power outage?
Who should I contact regarding a complaint against a phone or cablevision company?
Who regulates automobile gas prices?
Who regulates water utilities?
If you have a question not answered above, please contact us at email@example.com